Help for printing, merchants, and devices
Tell us what happened and include the relevant order or device details. We will help you resolve the issue as quickly as possible.
Merchant and device help
Printer setup, device status, order flow, and technical troubleshooting.
merchant@kolayaz.comPrivacy and security
Document handling, account safety, data requests, and security concerns.
privacy@kolayaz.comWhat to include
Clear details help us find the right order, printer, or account without extra back and forth.
Typical response time is within one business day. Urgent merchant device issues are prioritized.
How do I get help with a failed print order?
Send the order number, print location, file type, and a short description of the issue. Our team will check the order status and guide the next step.
How can I register my printer as a merchant?
Use the merchant portal to submit your printer details. After review, we will help you connect the device and start accepting print orders.
What should I do if a printer appears offline?
Check the device power, network connection, paper, and consumables first. If it still shows offline, contact merchant support with the device name.
Are uploaded documents stored permanently?
No. KolaYaz is designed around secure document handling and automatic cleanup after the print workflow is completed.